Frequently Asked Questions

Booking with Spark Clean Australia is simple and convenient. Click the "Book Now" button on our website, provide details such as your name, address, contact information, property size, and any specific requirements. Your appointment will be confirmed quickly, typically on the same business day. Alternatively, reach out via phone at 0272571322 or our live chat for immediate support.

Yes, our professional cleaning teams are fully pet-friendly and experienced in working around dogs, cats, and other pets. We exclusively use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Please note any pets during booking so our team can prepare accordingly.

A Deep Clean is recommended for properties that haven't received professional attention in over three months. It involves intensive cleaning of high-traffic areas, hard-to-reach spots, and accumulated buildup for a thorough refresh. Detailed inclusions are available on our Services page.

While we offer comprehensive residential and commercial cleaning, certain specialized tasks are outside our scope, including wet bulb wiping, floor refinishing or waxing, dishwashing, heavy furniture moving, extensive mold remediation, ceiling cleaning, permanent stain removal from delicate surfaces (such as marble or wood), major outdoor cleaning, or large-scale waste removal.

No, your presence is not required. Many clients choose to carry on with their day while our trusted, vetted team handles the cleaning. Simply provide access instructions (such as a key or entry code), and we'll take care of everything securely and professionally.

We prioritize connecting clients with top-tier cleaning professionals in Sydney. Our agreement includes a $10,000 referral fee if a client directly hires one of our current or former cleaners for independent services, whether one-off or recurring.

Yes, Spark Clean Australia carries full insurance coverage. For verification or proof of insurance, please email us at [email protected], and we will provide the required documentation promptly.

We typically dispatch a team of two professional cleaners for efficiency. For smaller properties or touch-up services, one cleaner may be assigned. You will be informed of the team size during the booking confirmation.

We typically send a team of two cleaners. For smaller jobs, such as studio apartments or touch-ups, we may send one cleaner. You’ll be notified during the booking process if a single person will handle the job.

We offer a 100% Satisfaction Guarantee, meaning if you're not completely happy with your cleaning service, we will return to rectify any issues at no additional cost, ensuring your full satisfaction.

We require at least 24 hours' notice for cancellations or rescheduling to avoid fees. Cancellations within 24 hours incur a fee, and no-shows or last-minute door cancellations will be charged the full service amount.

Spark Clean Australia provides competitive, affordable pricing for professional house cleaning, window cleaning, and commercial services, backed by our satisfaction guarantee. Our rates reflect the high standards and fair compensation of our skilled team, with no compromises on quality or reliability.

Yes, we offer hourly cleaning services upon request. Please provide a detailed checklist in advance and on-site. For efficiency, we prefer bookings of at least 2.5 hours, though shorter sessions may be accommodated depending on location and availability.

In the unlikely event of damage, both our company and cleaning partners are fully insured. Report any issues promptly through our claims process, and we will resolve them quickly and fairly.

Yes—our teams consist of highly experienced, background-checked professionals with low turnover rates (averaging over 3 years with us). Collectively, they have serviced thousands of homes, delivering consistent, exceptional results with passion and expertise.